Frequently Asked Questions
Everything you need to know about your Hincapie cycling gear.
How do I determine my correct size for Hincapie cycling apparel?
Our gear is designed for a performance fit. We recommend consulting our detailed Size Guide, which includes measurements for chest, waist, and hips. If you prefer a looser fit or are between sizes, we suggest sizing up.
What is your return policy for performance wear?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, bib shorts and tights must be tried on over clean undergarments.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for those who need their gear ready for an upcoming race or event.
Do you offer a warranty on your cycling clothing?
Yes, Hincapie Sportswear provides a one-year warranty against manufacturer defects. This covers issues with stitching, zippers, and fabric integrity under normal riding conditions.
Can I order custom kits for my cycling team or club?
Absolutely. We have a dedicated Custom Apparel division that specializes in high-performance kits for teams of all sizes. You can start a design request through our 'Custom' link in the main menu.
How should I care for my technical fabrics to ensure longevity?
To preserve the technical properties of the fabric, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid fabric softeners and bleach, as these can damage moisture-wicking capabilities.