Returns & Exchanges
At Hincapie Sportswear, we stand behind the quality of our performance cycling apparel and offer a 30-day return window for items in new, unworn condition with original tags attached. We are committed to ensuring you have the perfect fit and gear for your next ride.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the cycling gear you wish to return or exchange.
Print Shipping Label
Generate and print your prepaid USPS return shipping label provided by the portal to ensure trackable and secure transit back to our warehouse.
Package Your Gear
Place the items in their original packaging, ensuring all hangtags are intact, and securely seal the box with the new shipping label attached.
Receive Refund or Credit
Once our team inspects the returned apparel, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing